Tracy Backes is a Data Scientist with the Data Science for Communities, Service and Search team at Salesforce. She has been at Salesforce for one and a half years, where she works to build data-driven solutions for projects related to search relevance, sales forecasting and customer service management solutions. Prior to Salesforce, Tracy worked on the Analytic Consulting and Research groups at FICO building consumer credit risk models. Tracy also previously worked as a water resources planner in Colorado. Tracy holds a Bachelor of Science in Mathematics from Harvey Mudd College and a Master of Science in Hydrology from University of Nevada, Reno.