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Thursday, September 14 • 10:50am - 11:30am
Search as a Force Multiplier: Measuring Search Success for Key Stakeholders
Customers, managers and content creators are all invested in the quality of the search results. The challenge is that each group has different expectations from search and different priorities for measuring search success. Learn how to quantify each type of success metric to provide clear value to each user group. These data-driven success metric models can quantify success and provide information to make better informed search and content decisions.

avatar for JP Sherman

JP Sherman

Manager of Search & Findability, Red Hat
JP Sherman is a fifteen year veteran of Search, Findability and Competitive Intelligence. As the Search & Findability Manager for the Red Hat Customer Portal, he bridges the intention gap between tens of thousands of technical and support documents and the customers looking for them... Read More →

Thursday September 14, 2017 10:50am - 11:30am
South Seas C